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“Deal with it”: How coping with e-service innovation affects the customer experience

Research output: Contribution to journalArticleScientificpeer-review

LanguageEnglish
Peer-reviewed scientific journalJournal of Business Research
Volume103
Issue numberOctober
Pages130-141
Number of pages12
ISSN0148-2963
DOIs
Publication statusPublished - 24.06.2019
MoE publication typeA1 Journal article - refereed

    Research areas

  • 512 Business and Management - E-services, Incremental innovation, Customer experience, Existing customers, Coping
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