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A definition, model, and empirical analysis of business-to-business relationship quality

Research output: Contribution to journalArticleScientificpeer-review

LanguageEnglish
Peer-reviewed scientific journalJournal of Service Management
Volume19
Issue number1
Pages32-62
Number of pages31
ISSN1757-5818
DOIs
Publication statusPublished - 2008
MoE publication typeA1 Journal article - refereed

    Research areas

  • quality, quality improvement, customer service management, business-to-business marketing, BUYER-SELLER RELATIONSHIPS, SERVICE QUALITY, REASSESSMENT, SATISFACTION, IMPACT, SCALE
  • Customers and Relations

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