Haris - Research Portal

Swedish

Tore Strandvik

Person

  1. 2005
  2. Heinonen, K & Strandvik, T 2005, 'Communication as an element of service value' International journal of service industry management, vol. 16, no. 2, pp. 186-198. https://doi.org/10.1108/09564230510592306
  3. Holmlund, M & Strandvik, T 2005, 'Exploring and Managing Negative Incidents in Business Relationships' Journal of Customer Behavior, vol. 4, no. 2, pp. 227-250.
  4. Holmlund, M & Strandvik, T 2005, 'Stress in Business Relationships' Journal of Business & Industrial Marketing, vol. 20, no. 1, pp. 12-22. https://doi.org/10.1108/08858620510576757
  5. 1999
  6. Storbacka, K, Strandvik, T & Grönroos, C 1999, Gewinn durch Relationship Management. in A Payne & R Rapp (eds), Handbuch Relationship Marketing: Konzeption und erfolgreiche Umsetzung. Hanken School of Economics, München.
  7. 1997
  8. Liljander, V & Strandvik, T 1997, 'Emotions in service satisfaction' International Journal of Service Industry Management, vol. 8, no. 2, pp. 148-169. https://doi.org/10.1108/09564239710166272
  9. 1994
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