Haris - Research Portal

Swedish

Tore Strandvik

Person

  1. 1994
  2. 1997
  3. Liljander, V & Strandvik, T 1997, 'Emotions in service satisfaction' International Journal of Service Industry Management, vol. 8, no. 2, pp. 148-169. https://doi.org/10.1108/09564239710166272
  4. 1999
  5. Storbacka, K, Strandvik, T & Grönroos, C 1999, Gewinn durch Relationship Management. in A Payne & R Rapp (eds), Handbuch Relationship Marketing: Konzeption und erfolgreiche Umsetzung. Hanken School of Economics, München.
  6. 2005
  7. Heinonen, K & Strandvik, T 2005, 'Communication as an element of service value' International journal of service industry management, vol. 16, no. 2, pp. 186-198. https://doi.org/10.1108/09564230510592306
  8. Holmlund, M & Strandvik, T 2005, 'Exploring and Managing Negative Incidents in Business Relationships' Journal of Customer Behavior, vol. 4, no. 2, pp. 227-250.
  9. Holmlund, M & Strandvik, T 2005, 'Stress in Business Relationships' Journal of Business & Industrial Marketing, vol. 20, no. 1, pp. 12-22. https://doi.org/10.1108/08858620510576757
  10. 2006
  11. Heinonen, K & Strandvik, T 2006, Consumer responsiveness to mobile marketing. Swedish School of Economics and Business Administration. Working Papers, no. 518, Swedish School of Economics and Business Administration, Helsinki.
  12. Strandvik, T & Rindell, A 2006, Do Customers Follow When Companies Change? Corporate Image Formation in the Mergers and Aquisitions of a Nordic Bank. in Conference proceedings: 2nd annual AM's Brand SIG. Manchester, Unknown host publication, International, 01.01.1800.
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