Haris - Research Portal


Michaela Lipkin


    Research areas

  • 512 Business and Management - Customer experience, service marketing and management, customer perspective, customer-dominant logic

Education information

M.Sc. (Econ.), Hanken School of Economics, Finland, 2012

Latest activities

  1. Journal of Service Management (Journal)

    Activity: Publication peer-review and editorial workScientific journal

  2. 7th International Research Symposium in Service Management (IRSSM)

    Activity: Participating in or organising an eventOrganisation of / participation in conferences, workshops, courses, seminars

  3. Delft University of Technology

    Activity: Visiting an external institutionVisit to other institution

View all (26) »

Latest research outputs

  1. Technology in use - characterizing customer self-service devices (SSDS)

    Research output: Contribution to journalArticleScientificpeer-review

  2. Active News Consumers and the News Service in Transition

    Research output: Book/ReportCommissioned report

  3. Characterizing the elements of ordinary in the customer experience

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

View all (21) »

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